IT Resolution Times
topic on 1 show · 1 statements across 1 episodes
1 statements about IT Resolution Times, every show
ServiceNow reports AI reduces IT support resolution times by up to 99%
“And so we are seeing resolution times be reduced by as much as 99%. So if an AI can do it in five minutes, you don't have to wait days for a human to do it, and so resolution times really are drastically reduced when these things work.”