Joe Davis

EVP, AI Engineering, ServiceNow · 1 appearance on the record.

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Having joined ServiceNow in 2011 as a platform architect, Davis has spent over a decade leading core platform and engineering teams. He now leads ServiceNow's full-stack AI engineering organization, directing the development and governance of autonomous AI agents and enterprise solutions.

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What they said7 Episodes1

Everything Joe Davis said on Big Technology that made the record, most notable first. Filter by type, assessment or year in the ledger →

Disclosure

ServiceNow and NVIDIA publish enterprise benchmarks for frontier model labs to train on

“One of the things we haven't talked about is we work together to actually publish benchmarks that the frontier models then use to train on to make those use cases that we jointly care about that are really focused on enterprise use cases better for our enterpr…”

Joe Davis May 26, 2026 ▶ 5:56 The Right Way To Build AI Agents — With NVIDIA's Adel El Hallak and ServiceNow's Joe Davis

Assertion Not checkable as stated

ServiceNow automated 90 percent of its internal IT support requests this year

“Yeah, we've automated 90% of our support requests this year, so most of our issues are just immediately resolved and somebody doesn't have to wait.”

Joe Davis May 26, 2026 ▶ 28:04 The Right Way To Build AI Agents — With NVIDIA's Adel El Hallak and ServiceNow's Joe Davis

Insight

Enterprise AI requires wrapping probabilistic LLMs in strict, deterministic security harnesses

“There is an LLM that's reasoning and planning at the core. But there is a harness around it that provides a lot of determinism. And so that determinism is adding in governance, security, trust, integrations, permissions, and that's really what's going to make …”

Joe Davis May 26, 2026 ▶ 19:57 The Right Way To Build AI Agents — With NVIDIA's Adel El Hallak and ServiceNow's Joe Davis

Assertion Not checkable as stated

ServiceNow reports AI reduces IT support resolution times by up to 99%

“And so we are seeing resolution times be reduced by as much as 99%. So if an AI can do it in five minutes, you don't have to wait days for a human to do it, and so resolution times really are drastically reduced when these things work.”

Joe Davis May 26, 2026 ▶ 26:13 The Right Way To Build AI Agents — With NVIDIA's Adel El Hallak and ServiceNow's Joe Davis

Disclosure

ServiceNow builds autonomous AI agents mapped directly to existing human job roles

“Look, the way to think about what is relevant is to think about what jobs do people do today? And then to look at augmenting that and providing autonomous AI that does the same job. That's the way we're looking at this. So when we look at, Hey, how should we d…”

Joe Davis May 26, 2026 ▶ 28:30 The Right Way To Build AI Agents — With NVIDIA's Adel El Hallak and ServiceNow's Joe Davis

Assertion Not checkable as stated

ServiceNow's Davis: Only a fraction of real enterprises have meaningful AI adoption

“There's still a fraction of real enterprises that have meaningful AI adoption throughout the enterprise, and so when I just think about the next couple of years, it's going to be about adoption and deployment in really, really complex business scenarios.”

Joe Davis May 26, 2026 ▶ 31:42 The Right Way To Build AI Agents — With NVIDIA's Adel El Hallak and ServiceNow's Joe Davis

Disclosure

ServiceNow runs fine-tuned models on internal GPU clusters using NVIDIA software

“We have a range of models that we use for different use cases from the frontier models to fine tune models that we're running on NVIDIA software inside of our own GPU clusters inside of ServiceNow.”

Joe Davis May 26, 2026 ▶ 4:51 The Right Way To Build AI Agents — With NVIDIA's Adel El Hallak and ServiceNow's Joe Davis

Appearances (1)

Episode	Date	Speaking time
The Right Way To Build AI Agents — With NVIDIA's Adel El Hallak and ServiceNow's Joe Davis	May 26, 2026	10m

Joe Davis

Appearances (1)

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