ServiceNow reports AI reduces IT support resolution times by up to 99%
Joe Davis · The Right Way To Build AI Agents — With NVIDIA's Adel El Hallak and ServiceNow's Joe Davis · May 26, 2026 · at 26:13
Joe Davis, EVP of AI Engineering at ServiceNow, explains the operational impact of deploying autonomous AI agents for enterprise IT service management.
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“And so we are seeing resolution times be reduced by as much as 99%. So if an AI can do it in five minutes, you don't have to wait days for a human to do it, and so resolution times really are drastically reduced when these things work.”
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