Indian Customers

topic on 4 shows · 5 statements across 5 episodes

We Live to Build the Neon Show the Official SaaStr Podcast 20VC

5 statements about Indian Customers, every show

NEON SHOW Insight
Makhija: Indian enterprises prefer configurable SaaS platforms over custom software code
“I think there's the second myth that is there, the Indian customers Want endless customization. That's not the case. I think customers are also realizing the power of platform. We have built this like a platform. We've made sure that the platform is configurab…”
Kapil Makhija Aug 29, 2025 ▶ 31:53 7 Myths About Selling B2B SaaS In India ft Unicommerce Founder Kapil Makhija
NEON SHOW Insight
Patel: Indian SaaS Customers Are Demanding but Collaborative Development Partners
“Indian customers are you know, not super easy to please for sure, but there is they're also tolerant. I mean, I think it's not entirely, you know, true that they're just one way to look about the customers. I think they're willing to partner with you to build …”
Nilesh Patel Apr 18, 2025 ▶ 14:50 $1Billion CRM From India Competing With Salesforce | Nilesh Patel, LeadSquared
20VC Insight
Mathrubootham: Indian software buyers expect custom development over off-the-shelf products
“So I think to some extent that could be true, but also India Indian customers are used to a services mindset. Like if you go to us or Australia, customers there know that they are buying A shrink wrap product. They know that, Hey the product is the product. If…”
Girish Mathrubootham Apr 19, 2024 ▶ 10:14 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
SAASTR Opinion
Mathrubootham: Indian buyers hijack product roadmaps, making global expansion impossible
“It's actually much easier to sell to global customers than selling to Indian customers. You know, Indian customers are notorious for hijacking your product roadmap, and you can never sell outside once you start selling to India.”
Girish Mathrubootham Sep 15, 2023 ▶ 1:50 Building a Global SaaS Empire | Freshworks Founder & CEO Girish Mathrubootham on His Biggest Bets
Rakshit: Small US customer needs map directly to mid-sized Indian businesses
“What a US small customer wants is very similar to what a Indian mid-sized customers want. What a U S midsize customers want is very similar to what an enterprise is solving for in India.”
Ishan Rakshit Apr 5, 2023 ▶ 15:09 He Joined VC With No Plan to Stay - Here Is What He Was Really After

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