Human Operator
topic on 4 shows · 4 statements across 4 episodes
the Official SaaStr Podcast 
the a16z Podcast 
Big Technology 
20VC
4 statements about Human Operator, every show
Lemkin: Autonomous decision-making agents require significantly more oversight than task-executing agents
“When an agent can only do a task, you check the task, but when an agent can decide things, you need an opinion about every decision it makes, and it makes a lot of them, and some of them it doesn't even tell you about.”
McDermott: Automating Support Drives Increased Human Escalations
“One of the things that we say is automation drives escalation. You know, as I automate something, more and more people, the Alex's of the world are pressing zero and asking to talk to the operator. And that isn't coming away.”
Caldwell: Humans are poorly suited for multivariable plant optimization compared to RL
“As you like build more of that large scale infrastructure and kind of like see the problems that humans have to solve on a daily basis, it becomes like pretty obvious that these are problems that humans don't, aren't best positioned to solve. Like these are la…”
Banta: Human operators behind AI services are not going away soon
“In a lot of cases, there are people behind the machine that are masked or not put at the forefront. And in In certain cases, like, those people aren't going anywhere anytime soon if you want to create the type of experience I think consumers want.”