human operator

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Dec 5, 2025 by Adrian McDermott · across every show →

Everything said about human operator, oldest first

Dec 5, 2025 neutral

Insight

McDermott: Automating Support Drives Increased Human Escalations

“One of the things that we say is automation drives escalation. You know, as I automate something, more and more people, the Alex's of the world are pressing zero and asking to talk to the operator. And that isn't coming away.”

Adrian McDermott Dec 5, 2025 ▶ 11:31 Zendesk's Adrian McDermott: AI's Customer Service Potential, Adoption Cycle, Scale vs. Orchestration

Turn any episode into a week of clips.

This entire site, over 300 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.

human operator

Everything said about human operator, oldest first

Turn any episode into a week of clips.