Decagon

“And then these spaces, it's not once a decade disruption or once every five years. Now it's once every five weeks, literally every five week disruption, right? So this lack of stability is where I think that the DecaCon revenue growth justifies a hundred X. It…”

“And in a way, and you know, look, we had some internal discussions. Should we be one of the hundred people pleading to put money into Decagon at one and a half? And we had some interesting discussions.”

“Yeah, roughly there. The lines get blurred because oftentimes what will happen is like, hey, I'm sitting down to do this project. Let me just have the agent Take a stab at it first, and then you go in and like edit things and move things around. So there's a b…”

“And so if you look at a lot of our customers, for example, they're spending more on the AI agent Than the previous CRM software for support.”

“I think our space probably will have multiple winners, hopefully not too many, and hopefully we're one of them. I think it's just hard to say, like, why there would be a huge single winner here. The reason is that there's not that many network effects from bet…”

“The seed round we raised before we had any ideas. So we raised from Andreessen Horowitz.”

“The approaches are just very different because of their leadership all coming from Salesforce. They've taken a very Salesforce-esque approach where it's, you know, the heavy configuration and sort of this longer lift to get going. And we're more of a, you know…”

“I think in three to five years, it'll probably creep towards like just consistently 80 to 90, right? Because you're able to just so easily allow the end users to capture more logic and teach you new things.”

“If you can really unlock that level of, you know, reasoning capability and just like smartness and combine it with folks that can, you know, teach them how to sell or how to build a company, I think that's a pretty good combination. So that's something I think…”

“You can't just go in and sell the vision because no one needs to buy into the vision. I think everyone already believes the vision. And so then it's more about showing the results quickly and being able to demonstrate that, hey, there is ROI here and that, you…”

“When we started talking about, you know, the CX space and actually deploying conversational AI agents to actually talk with customers, people were able to justify that way more, right? They're like, oh, wow. Yeah, this would be useful because I have, you know,…”

“I would say from our experience so far, very few people will build it themselves.”

“And so, I think our mistake was we over-indexed on that a little bit. Because I don't think that concept necessarily makes sense in all use cases. And in our use case, the types of things that people care about across different customers is generally pretty co…”

“Last year we went from roughly zero to eight figures ARR and we raised towards the end of that.”

“Technically we really value just like clock speed really, really highly. And clock speed, I just mean like how fast your brain works and how fast you can learn. And this is across all functions, right? Obviously it's important for engineering, but for Sales an…”

“But I would say that, like, a good bar when you're fully up and running is, like, 6070, 80, in that range. And it just depends on, like, what sort of things the AI has access to. Like, if it's able to take a lot of actions and resolve a lot of things, then, of…”

“Now, as one of the fastest growing companies in the valley, they've raised over a two hundred and thirty million dollars, with the last round pricing them at 1.5 Billion dollars.”

“I will say we could have raised at a much higher valuation up to like 1.5 to two X.”

“I would expect a Decagon and a Sierra to be able to execute faster on a product side than Salesforce, but Salesforce has like so much distribution.”

“If I were to rank order the level of disruption that is coming for these companies, business model shift is number one. And so, you know, we can talk about examples where that's most in practice today. You know, Sarah and Kimberly from our side led investment,…”

“We looked at a number of companies that were behind Sierra and Decagon and came to the conclusion that a direct head-to-head Against those companies, when you're a smart, it's just a little bit too hard.”

“But I also think, like, you look at, like, all of our competitors, like, you mentioned Sierra, DecGone, and all of the other ones, we power all of them.”