Reyna: ElevenLabs powers customer support AI competitors like Sierra and Decagon
Carles Reina · ElevenLabs: Building an AI Sales Machine & Why We Set a 20x Sales Quota · 20VC with Harry Stebbings · Apr 11, 2026 · at 28:03
Carles Reyna is CRO at ElevenLabs. He explains how ElevenLabs monetizes competing AI customer support platforms through its underlying voice API layer.
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“But I also think, like, you look at, like, all of our competitors, like, you mentioned Sierra, DecGone, and all of the other ones, we power all of them.”
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