Zhang: Very few enterprises build AI customer support fully in-house
Jesse Zhang · 20VC: Why 90% of Founders Build Startups Wrong | Why AI Growth Rates are Sustainable & Remote Work is BS and the AI Talent War | Competing with Brett Taylor and Sierra: Who Wins the Customer Service War with Jesse Zhang, Decagon · Sep 19, 2025 · at 29:50
Jesse Zhang is the co-founder and CEO of Decagon, an AI customer support platform. He addresses whether large enterprises will eventually build competing customer support AI systems internally.
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“I would say from our experience so far, very few people will build it themselves.”
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