Zhang: Current AI models possess sufficient reasoning for customer service
Jesse Zhang · 20VC: Why 90% of Founders Build Startups Wrong | Why AI Growth Rates are Sustainable & Remote Work is BS and the AI Talent War | Competing with Brett Taylor and Sierra: Who Wins the Customer Service War with Jesse Zhang, Decagon · Sep 19, 2025 · at 25:44
Jesse Zhang is the co-founder and CEO of Decagon. He addresses Decagon's dependence on third-party AI models compared to developer tools like Windsurf.
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“The reasoning capabilities matter a little bit less. I would say the models as they stand today are generally good enough at solving most of the meaty inquiries in customer service. I think it's like, instead of reasoning, it's more about instruction following.”
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