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customer service AI

2 statements across 2 episodes · 1 bullish · 0 bearish · 2 people on the record · first statement Jul 15, 2024 by Saam Motamedi · across every show →

Everything said about customer service AI, oldest first

Jul 15, 2024 neutral
Insight
Motamedi: Customer service AI startups should not build their own models
“Whereas you mentioned customer service AI, that's an area where I don't think you need tie-in, where the startup should be really focused on everything except for the model.”
Saam Motamedi Jul 15, 2024 ▶ 15:31 Saam Motamedi: Why Series B Won’t Make Money & Why $1M ARR is a BS Milestone for Series A | E1177 · 20VC with Harry Stebbings
Sep 19, 2025 positive
Assertion Not checkable as stated
Zhang: Current AI models possess sufficient reasoning for customer service
“The reasoning capabilities matter a little bit less. I would say the models as they stand today are generally good enough at solving most of the meaty inquiries in customer service. I think it's like, instead of reasoning, it's more about instruction following…”
Jesse Zhang Sep 19, 2025 ▶ 25:44 20VC: Why 90% of Founders Build Startups Wrong | Why AI Growth Rates are Sustainable & Remote Work is BS and the AI Talent War | Competing with Brett Taylor and Sierra: Who Wins the Customer Service War with Jesse Zhang, Decagon
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