The Ledger
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Andrews: Retail choice modeling doesn't require granular in-store sensor tracking
“The reality is, Nathan, is that you don't actually need that level of granularity to get the signal out of understanding customer preference, right? Part of the technology, you need to identify what the selection set is that people are likely looking at just b…”
Andrews: Celect delivers 5-7% revenue growth and up to 14% margin lift
“When you do that right, we've seen customers with anywhere from You know, at points, five to seven percent increase in revenue to, you know, upwards of, you know, 13 to 14% increase in gross margin.”
Andrews: Traditional retailers have sparse customer-product interaction data
“The challenge that other retailers have, even though they feel as though they have a lot of data, the issue is, is that they actually have very sparse data about an individual customer that And individual products and specifically with those customers interact…”
Andrews: Low-volume enterprise SaaS makes standard churn dashboards difficult
“It's a really hard thing to, it's a really hard thing to measure, right? If our model was, you know, Hey, download something from you know, from our website, put your credit card in, we've got thousands of customers. You can measure based on cohorts much, much…”
Andrews: Celect counts Urban Outfitters and Saks Fifth Avenue as customers
“Our customers include folks like Urban Outfitters, Anthropologie, Free People, Aldo, Montreal, up in Montreal, the shoe manufacturer, designer, and retailer, Saks Fifth Avenue, etc.”
Andrews: Retail inventory planning is mostly gut instinct and Excel
“The way that these decisions are made today is generally based on gut instinct and Excel spreadsheets, right?”
Andrews: Celect's starting contracts range from $400k to $500k per year
“The starting point is going to be somewhere between, you know, 400 to, call it 400 to 500 K. Okay. Per year.”
Andrews: Celect customer lifetime value is typically $3M to $4M
“Millions of dollars. It's generally in the three to four million dollar range.”
Andrews: Celect had two customer churns in four years
“So we've had two customers who've churned over the past four years.”