John Andrews, executive at retail analytics startup Celect, explains the company's enterprise customer base to Nathan Latka.
0:00 / 0:11exact quote · 11.5s
720p mp4 · rendered on demand · StarZero watermark
“Our customers include folks like Urban Outfitters, Anthropologie, Free People, Aldo, Montreal, up in Montreal, the shoe manufacturer, designer, and retailer, Saks Fifth Avenue, etc.”
quote is from the automated transcript, cleaned for reading:
filler sounds and stutters are removed, nothing is rephrased. names can be misheard
(the analysis reads context, assessments check outside sources). how →
“The reality is, Nathan, is that you don't actually need that level of granularity to get the signal out of understanding customer preference, right? Part of the technology, you need to identify what the selection set is that people are likely looking at just b…”
John AndrewsMay 10, 2018▶ 8:281020 Urban Outfitters Inventory Management Tool Breaks $6m in ARR
AssertionNot checkable as stated
Andrews: Celect delivers 5-7% revenue growth and up to 14% margin lift
“When you do that right, we've seen customers with anywhere from You know, at points, five to seven percent increase in revenue to, you know, upwards of, you know, 13 to 14% increase in gross margin.”
John AndrewsMay 10, 2018▶ 7:391020 Urban Outfitters Inventory Management Tool Breaks $6m in ARR
Insight
Andrews: Traditional retailers have sparse customer-product interaction data
“The challenge that other retailers have, even though they feel as though they have a lot of data, the issue is, is that they actually have very sparse data about an individual customer that And individual products and specifically with those customers interact…”
John AndrewsMay 10, 2018▶ 9:031020 Urban Outfitters Inventory Management Tool Breaks $6m in ARR
Insight
Andrews: Low-volume enterprise SaaS makes standard churn dashboards difficult
“It's a really hard thing to, it's a really hard thing to measure, right? If our model was, you know, Hey, download something from you know, from our website, put your credit card in, we've got thousands of customers. You can measure based on cohorts much, much…”
John AndrewsMay 10, 2018▶ 14:381020 Urban Outfitters Inventory Management Tool Breaks $6m in ARR
Opinion
Andrews: Retail inventory planning is mostly gut instinct and Excel
“The way that these decisions are made today is generally based on gut instinct and Excel spreadsheets, right?”
John AndrewsMay 10, 2018▶ 4:351020 Urban Outfitters Inventory Management Tool Breaks $6m in ARR
Disclosure
Andrews: Celect's starting contracts range from $400k to $500k per year
“The starting point is going to be somewhere between, you know, 400 to, call it 400 to 500 K. Okay. Per year.”
John AndrewsMay 10, 2018▶ 10:391020 Urban Outfitters Inventory Management Tool Breaks $6m in ARR
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