WildJar has lost roughly 36 out of 208 total clients over 4.5 years
James O'Neill · WIldJar Call Tracking, a 5 person $2m Revenue Business, wow! · Dec 16, 2020 · at 12:52
James O'Neill is co-founder and CEO of WildJar, a call tracking SaaS business. He discusses logo churn and customer retention metrics with Nathan Latka.
0:00 / 0:17exact quote · 17.2s
720p mp4 · rendered on demand · StarZero watermark
“On the 172 we have now clients we had a total of 208 with us. So we've lost I mean, it's around like 36 odd clients total. So over four and a half years, we're looking at three and a half percent.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from James O'Neill
O'Neill: WildJar abandoned SDR outreach to return to product-led inbound
“We started as a product lead platform and we shifted to hiring some people in sales development teams and tried to go down that sales development outreach way, but it didn't really work for us. So we've shifted back to pure products inbound strategy and yeah, …”
WildJar distributes 5% of monthly gross profit to employees instead of equity
“We do a every month we have a five percent of gross profit as a share. So that goes to employees every month.”