Disclosure certainty 4/5 debate potential 1/5

Aubin: AppBuddy targets a CAC payback period under 12 months

Mark Aubin · 1498 Why He Took $1.6M in Venture Debt From Lighter Capital · Aug 31, 2019 · at 18:47

Mark Aubin, founder of AppBuddy, responds to Nathan Latka regarding sales efficiency targets and customer acquisition economics.

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“We like to get below 12 months revenue payback period.”

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More from Mark Aubin

Opinion
Aubin: Salesforce AppExchange outperforms SAP AppCenter due to enterprise buyer mindset
“I would say the Salesforce channel is a lot better, right? So the problem with the SAP app ecosystem is that they're not necessarily socialized to be an app ecosystem as much as Salesforce is. Salesforce has done a really good job socializing their customers t…”
Mark Aubin Aug 31, 2019 ▶ 2:36 1498 Why He Took $1.6M in Venture Debt From Lighter Capital
Insight
Aubin: Customer success roles shouldn't carry quotas to remain trusted advisors
“We don't actually make our CS roles a quota carrying. We feel that we really, first and foremost, want the CS role to be a trusted contact for the account that where, where they feel like they can give them both the good news and the bad news, right?”
Mark Aubin Aug 31, 2019 ▶ 8:32 1498 Why He Took $1.6M in Venture Debt From Lighter Capital
Assertion Not checkable as stated
Aubin: AppBuddy enterprise ACV is doubling year over year
“It's been doubling a year over year for the enterprise segment.”
Mark Aubin Aug 31, 2019 ▶ 1:33 1498 Why He Took $1.6M in Venture Debt From Lighter Capital
Disclosure
Aubin: AppBuddy brings AEs back into accounts once CS qualifies expansion
“We do have a dedicated customer success team that handles expansion. We really believe In investing in customer success, and it's definitely paid dividends for us, but when the expansion becomes a new opportunity, the AE comes back into the account.”
Mark Aubin Aug 31, 2019 ▶ 7:32 1498 Why He Took $1.6M in Venture Debt From Lighter Capital
Assertion Not checkable as stated
Aubin: AppBuddy has scaled to close to 550 customers
“We're at about five, close to five 50.”
Mark Aubin Aug 31, 2019 ▶ 10:25 1498 Why He Took $1.6M in Venture Debt From Lighter Capital
Disclosure
Aubin: AppBuddy has raised $4.6 million in debt and equity
“We have a total of 4.6 million both debt and equity financing.”
Mark Aubin Aug 31, 2019 ▶ 11:05 1498 Why He Took $1.6M in Venture Debt From Lighter Capital
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