Brad Birnbaum, co-founder and CEO of Kustomer, discusses seat expansion and net revenue retention metrics with host Nathan Latka.
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“If you're talking about churn, including expansion, then we've, our expansion is 40% this quarter, right?”
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More from Brad Birnbaum
Opinion
Birnbaum: Salesforce relies on proprietary tech modern apps avoid
“The Salesforce platform is 20 years old, right? And if you ever had to use it, it's all built on Apex and Sokol and a whole bunch of very proprietary solutions that, that you know, modern apps don't really use it at this point anymore.”
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Insight
Birnbaum: Legacy ticketing systems lack customer context and actionability
“When customers go to a company to seek support, most of the time companies are using a standard ticketing system. And those ticketing systems know very little about the customer, right? They a customer may email it, may email in, Hey, I have a problem with thi…”
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PredictionNot checkable as stated
Birnbaum predicts Kustomer will 6x its revenue run rate in year two
“We'll, from year one to year two, we'll, we'll six X it.”
Brad BirnbaumFeb 1, 2019▶ 16:331287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com
Disclosure
Birnbaum: Kustomer Will Tolerate Longer Payback Periods in Hyper-Growth
“We're going to get a little more aggressive. We're entering that hyper growth mode right now.”
Brad BirnbaumFeb 1, 2019▶ 19:271287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com
Opinion
Birnbaum in 2019: Elon Musk's Thai rescue mini-submarine was "amazing"
“I, I'm, I admire everything he does, including the most recent mini submarine that he and his team have put together to help the kids in Thailand. I know they didn't use it, but still amazing.”
Brad BirnbaumFeb 1, 2019▶ 19:571287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com
AssertionNot checkable as stated
Birnbaum: 80%+ of recent Kustomer deals are Enterprise or Ultimate
“80% or greater of our new deals in the last two quarters have been Enterprise or Ultimate.”
Brad BirnbaumFeb 1, 2019▶ 9:301287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com
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