Brad Birnbaum

CEO and Co-Founder, Kustomer · 1 appearance on the record.

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founderexecutiveengineer@BradBirnbaum ↗kustomer.com ↗

Brad Birnbaum is an enterprise software entrepreneur who co-founded customer service platform Kustomer, which was acquired by Meta before spinning out again in 2023. He previously co-founded Assistly, which was acquired by Salesforce, and held engineering leadership roles at Salesforce and AOL.

9statements → 4claims → 0claims resolved → 4.11/5average certainty → 1.89/5average debate potential →

4 not checkable as stated how the 4 claims stand · each chip opens the sources

1 prediction · 3 assertions · 2 opinions · 1 insight · 2 disclosures · every statement was checked. The prediction and assertions are the 4 claims: statements the public record can support or contradict. 0 are resolved, and 4 name no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

The record, in short

What the tape says about how Brad argues and how the claims held up. Everything they said, and everything said about them, is in the tabs below.

How they sound: not measured why? →

We measure speaking style by listening to the audio itself, and a fair number needs at least 2,000 words from one person on tape we have measured. There is too little of Brad Birnbaum on measured tape to publish a rate. This says nothing about how they speak.

Everything Brad Birnbaum said on Top Founders that made the record, most notable first. Filter by type, assessment or year in the ledger →

Opinion
Birnbaum: Salesforce relies on proprietary tech modern apps avoid
“The Salesforce platform is 20 years old, right? And if you ever had to use it, it's all built on Apex and Sokol and a whole bunch of very proprietary solutions that, that you know, modern apps don't really use it at this point anymore.”
Brad Birnbaum Feb 1, 2019 ▶ 5:02 1287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com
Insight
Birnbaum: Legacy ticketing systems lack customer context and actionability
“When customers go to a company to seek support, most of the time companies are using a standard ticketing system. And those ticketing systems know very little about the customer, right? They a customer may email it, may email in, Hey, I have a problem with thi…”
Brad Birnbaum Feb 1, 2019 ▶ 2:32 1287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com
Assertion Not checkable as stated
Birnbaum: Kustomer achieved 40% expansion revenue in the current quarter
“If you're talking about churn, including expansion, then we've, our expansion is 40% this quarter, right?”
Brad Birnbaum Feb 1, 2019 ▶ 8:09 1287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com
Prediction Not checkable as stated
Birnbaum predicts Kustomer will 6x its revenue run rate in year two
“We'll, from year one to year two, we'll, we'll six X it.”
Brad Birnbaum Feb 1, 2019 ▶ 16:33 1287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com
Disclosure
Birnbaum: Kustomer Will Tolerate Longer Payback Periods in Hyper-Growth
“We're going to get a little more aggressive. We're entering that hyper growth mode right now.”
Brad Birnbaum Feb 1, 2019 ▶ 19:27 1287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com
Opinion
Birnbaum in 2019: Elon Musk's Thai rescue mini-submarine was "amazing"
“I, I'm, I admire everything he does, including the most recent mini submarine that he and his team have put together to help the kids in Thailand. I know they didn't use it, but still amazing.”
Brad Birnbaum Feb 1, 2019 ▶ 19:57 1287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com
Assertion Not checkable as stated
Birnbaum: 80%+ of recent Kustomer deals are Enterprise or Ultimate
“80% or greater of our new deals in the last two quarters have been Enterprise or Ultimate.”
Brad Birnbaum Feb 1, 2019 ▶ 9:30 1287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com
Disclosure
Birnbaum details Kustomer funding rounds: $2.5M Seed, $10M Series A, $26M Series B
“Well we did yes, we've done a we did a two and a half seed, a ten million a, and then we just did we just did 26 on the on the B.”
Brad Birnbaum Feb 1, 2019 ▶ 14:16 1287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com
Assertion Not checkable as stated
Birnbaum: Kustomer counts Fortune 50 companies among its customers
“We do have fortune 50 companies.”
Brad Birnbaum Feb 1, 2019 ▶ 15:36 1287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com

Appearances (1)

EpisodeDateSpeaking time
1287 Why He Left Salesforce After $50m+ Acquisition to Build Kustomer.com Feb 1, 2019 11m
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