Rob Bernshteyn, CEO of Coupa, explains Coupa's contract values and pricing tiers across mid-market and enterprise customer cohorts.
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“Well, that's gone up virtually every quarter now for 34 quarters in the mid-market, it's anywhere from, you know, 50,000 to maybe 200,000 or so dollars a year, so annual subscription. And in the enterprise, it's hundreds of thousands, in many cases, a couple of million dollars a year.”
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Insight
SaaS founders should prioritize product stickiness over CAC payback periods
“I would much more have them, I would suggest for them to focus much more on how sticky their product is, because I get the point of getting their money back and recovering and the importance of that, but if they turn after three years or four years, eventually…”
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Disclosure
Coupa operates at an internal LTV-to-CAC above 8, despite guiding lower
“Well, we've always been optimizing on LTV to CAC. So a lifetime value of a customer. And then CAC being cost of customer acquisition. So, you know, we're running really well there. It's about a, Over eight, but you know, I think of publicly we gotta be safe. W…”
Rob BernshteynDec 25, 2017▶ 7:58884 SaaS: From Startup to $1b+ IPO, the Coupa Story
Insight
SaaS magic numbers above 1.0 show underinvestment; below 0.5 show risk
“If you're sort of over one on SAS magic number, you're under pressing into the market, you're below .5, you're kind of risky and you could argue maybe even buying the business. So you could stay at kind of .75, you know, if you're a little overall efficient, i…”
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AssertionSupported
Coupa priced its IPO at a unicorn valuation, avoiding a down round
“No, no, no. That's not our good either. We were somewhere in that same neighborhood. It was just like roughly unicorn kind of thing. And we entered in at the same place and then it went up to I don't know, 1.7 billion or something. And it's, so it's been aroun…”
Rob BernshteynDec 25, 2017▶ 20:00884 SaaS: From Startup to $1b+ IPO, the Coupa Story
AssertionSupported
Coupa expanded margins for 34 consecutive quarters and achieved cash flow positivity
“So we've expanded our margins for virtually every quarter for 34 quarters, both scripture margin, gross margin. And we've been now cash flow positive for the last trailing 12 months.”
Rob BernshteynDec 25, 2017▶ 7:22884 SaaS: From Startup to $1b+ IPO, the Coupa Story
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