Greg Soper, founder of SalesAgility and SuiteCRM, describes the monetization model of his open-source CRM software to Nathan Latka.
0:00 / 0:26exact quote · 26.6s
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“99% of people who download it don't engage with us at all. We don't even know who they are. All we know is that they've downloaded it. But one percent of the user population out there knows that they need to get this baby modified to really drive value from it, and they come to us as a company, and we are, you know, Deliver the full spectrum of business analysis, software development, support, training.”
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More from Greg Soper
AssertionNot checkable as stated
SuiteCRM matches all Salesforce features without licensing fees
“The alternative is to take a, an open source CRM like SweetCRM that SalesJilish provides. It does everything that Salesforce does, but the code is open.”
Greg SoperJun 24, 2019▶ 6:001430 Can You Do 50% Consulting, 50% SaaS On Top of Open Source CRM Framework?
AssertionNot checkable as stated
Salesforce buyers spend millions customizing the platform for their processes
“Most companies out there who buy Salesforce spend hundreds of thousands, if not millions of dollars modeling Salesforce to fit the business processes.”
Greg SoperJun 24, 2019▶ 4:371430 Can You Do 50% Consulting, 50% SaaS On Top of Open Source CRM Framework?
Opinion
Soper: Salesforce customers lack application ownership and on-premise flexibility
“With Salesforce, you don't own the application. You don't own the changes to the application. You can't move to on-premise. You don't own your own data.”
Greg SoperJun 24, 2019▶ 9:071430 Can You Do 50% Consulting, 50% SaaS On Top of Open Source CRM Framework?
Insight
Soper: Open-source businesses need service revenue to fund product development
“See, there's a dichotomy in running an open source business. You need to drive service revenue so you can build the product.”
Greg SoperJun 24, 2019▶ 12:141430 Can You Do 50% Consulting, 50% SaaS On Top of Open Source CRM Framework?
Insight
Soper: CRM software adoption requires hands-on business process modeling
“You can do both. Especially in CRM, where it really is about business process. And unless you can model business processes for your customers, you ain't going to get adoption of the product.”
Greg SoperJun 24, 2019▶ 18:241430 Can You Do 50% Consulting, 50% SaaS On Top of Open Source CRM Framework?
Insight
Soper: Custom enterprise projects create superior product feedback loops
“If we're not, I think if we're doing projects, we get very close to the requirements of our customers because our customers drive our thinking and market intelligence about what the, what they're looking for. And that feeds back into projects. Or product. If w…”
Greg SoperJun 24, 2019▶ 19:501430 Can You Do 50% Consulting, 50% SaaS On Top of Open Source CRM Framework?
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