Opinion certainty 4/5 debate potential 3/5

Soper: Salesforce customers lack application ownership and on-premise flexibility

Greg Soper · 1430 Can You Do 50% Consulting, 50% SaaS On Top of Open Source CRM Framework? · Jun 24, 2019 · at 9:07

Greg Soper, founder of SalesAgility, argues against proprietary SaaS lock-in when comparing Salesforce with open-source SuiteCRM.

0:00 / 0:08exact quote · 8.5s
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“With Salesforce, you don't own the application. You don't own the changes to the application. You can't move to on-premise. You don't own your own data.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Greg Soper

Assertion Not checkable as stated
SuiteCRM matches all Salesforce features without licensing fees
“The alternative is to take a, an open source CRM like SweetCRM that SalesJilish provides. It does everything that Salesforce does, but the code is open.”
Greg Soper Jun 24, 2019 ▶ 6:00 1430 Can You Do 50% Consulting, 50% SaaS On Top of Open Source CRM Framework?
Assertion Not checkable as stated
Salesforce buyers spend millions customizing the platform for their processes
“Most companies out there who buy Salesforce spend hundreds of thousands, if not millions of dollars modeling Salesforce to fit the business processes.”
Greg Soper Jun 24, 2019 ▶ 4:37 1430 Can You Do 50% Consulting, 50% SaaS On Top of Open Source CRM Framework?
Insight
Soper: Open-source businesses need service revenue to fund product development
“See, there's a dichotomy in running an open source business. You need to drive service revenue so you can build the product.”
Greg Soper Jun 24, 2019 ▶ 12:14 1430 Can You Do 50% Consulting, 50% SaaS On Top of Open Source CRM Framework?
Insight
Soper: CRM software adoption requires hands-on business process modeling
“You can do both. Especially in CRM, where it really is about business process. And unless you can model business processes for your customers, you ain't going to get adoption of the product.”
Greg Soper Jun 24, 2019 ▶ 18:24 1430 Can You Do 50% Consulting, 50% SaaS On Top of Open Source CRM Framework?
Insight
Soper: Custom enterprise projects create superior product feedback loops
“If we're not, I think if we're doing projects, we get very close to the requirements of our customers because our customers drive our thinking and market intelligence about what the, what they're looking for. And that feeds back into projects. Or product. If w…”
Greg Soper Jun 24, 2019 ▶ 19:50 1430 Can You Do 50% Consulting, 50% SaaS On Top of Open Source CRM Framework?
Disclosure
SuiteCRM prices per server, costing 10% of Salesforce Enterprise
“The other difference is the, we charge on a per server basis, not on our per user basis. So we're sizing servers. It's according to user populations. And whereas Salesforce are up to somewhere around 200 dollars a month for their enterprise version, we're a 10…”
Greg Soper Jun 24, 2019 ▶ 8:34 1430 Can You Do 50% Consulting, 50% SaaS On Top of Open Source CRM Framework?
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