Toby Gabriner

CEO, Help Scout · 1 appearance on the record.

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executiveinvestor@tgabriner ↗LinkedIn ↗helpscout.com ↗

Gabriner is an executive who previously served as CEO of NextRoll, Bitly, and Adap.tv. He was appointed CEO of customer support software company Help Scout to oversee platform expansion.

12statements → 10claims → 0claims resolved → 4.08/5average certainty → 1/5average debate potential →

10 not checkable as stated how the 10 claims stand · each chip opens the sources

10 assertions · 2 disclosures · every statement was checked. The predictions and assertions are the 10 claims: statements the public record can support or contradict. 0 are resolved, and 10 name no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

The record, in short

What the tape says about how Toby argues and how the claims held up. Everything they said, and everything said about them, is in the tabs below.

How they sound: not measured why? →

We measure speaking style by listening to the audio itself, and a fair number needs at least 2,000 words from one person on tape we have measured. There is too little of Toby Gabriner on measured tape to publish a rate. This says nothing about how they speak.

What they said12 Episodes1

Everything Toby Gabriner said on Top Founders that made the record, most notable first. Filter by type, assessment or year in the ledger →

Assertion Not checkable as stated

Gabriner: RollWorks quickly surpassed $2 million in ARR after launch

“The way I would look at it, Nathan, is, is what we've already tipped over into over two million dollars in ARR.”

Toby Gabriner Dec 18, 2018 ▶ 14:14 1242 How AdRoll Launched New RollWorks Product, Added $2m in ARR in 4 Months

Assertion Not checkable as stated

Gabriner: AdRoll has 37,000 clients, 80% of which use self-serve

“We operate in a 120 different countries. We've got 37,000 clients on our platform. 80% of them are self-serve.”

Toby Gabriner Dec 18, 2018 ▶ 5:23 1242 How AdRoll Launched New RollWorks Product, Added $2m in ARR in 4 Months

Assertion Not checkable as stated

Gabriner: AdRoll sees double-digit revenue growth on $300M run rate

“We're seeing good double digit percentage growth.”

Toby Gabriner Dec 18, 2018 ▶ 6:05 1242 How AdRoll Launched New RollWorks Product, Added $2m in ARR in 4 Months

Assertion Not checkable as stated

Gabriner: RollWorks has 1.2B digital profiles and over 300M emails

“What we've got are 1.2 billion digital profiles we have north of three hundred million emails”

Toby Gabriner Dec 18, 2018 ▶ 7:28 1242 How AdRoll Launched New RollWorks Product, Added $2m in ARR in 4 Months

Assertion Not checkable as stated

Gabriner: RollWorks launched by migrating around 200 existing AdRoll customers

“We launched it with about 200 customers, so I think it's important, you know, going back to the heritage, we, it was one of the fastest growing segments in the company and we really saw an opportunity to lean in. We brought over about 200 customers”

Toby Gabriner Dec 18, 2018 ▶ 10:36 1242 How AdRoll Launched New RollWorks Product, Added $2m in ARR in 4 Months

Assertion Not checkable as stated

Gabriner: RollWorks media spend starts around $10K, reaching millions annually

“Typically our minimums are around 10 grand, but we have customers that are spending, you know, millions of dollars on an annualized basis.”

Toby Gabriner Dec 18, 2018 ▶ 11:18 1242 How AdRoll Launched New RollWorks Product, Added $2m in ARR in 4 Months

Assertion Not checkable as stated

Gabriner: RollWorks typical SaaS annual contracts range from $35,000 to $45,000

“On the SaaS side, I would say our typical contract sizes are probably between 35 and 45,000 on an annualized basis.”

Toby Gabriner Dec 18, 2018 ▶ 11:59 1242 How AdRoll Launched New RollWorks Product, Added $2m in ARR in 4 Months

Assertion Not checkable as stated

Gabriner: RollWorks operates with a 100-person dedicated business unit

“We have a as I alluded to before, we stood up a full business unit. That, that business unit makes a hundred people.”

Toby Gabriner Dec 18, 2018 ▶ 13:00 1242 How AdRoll Launched New RollWorks Product, Added $2m in ARR in 4 Months

Assertion Not checkable as stated

Gabriner: RollWorks expands customer base by 10% month-over-month

“So we've been scaling about 10% a month in terms of new customers.”

Toby Gabriner Dec 18, 2018 ▶ 13:19 1242 How AdRoll Launched New RollWorks Product, Added $2m in ARR in 4 Months

Assertion Not checkable as stated

Gabriner: RollWorks has experienced no customer churn to date

“No, early days on that were knock on wood.”

Toby Gabriner Dec 18, 2018 ▶ 15:25 1242 How AdRoll Launched New RollWorks Product, Added $2m in ARR in 4 Months

Disclosure

Gabriner: AdRoll has raised $90 million to date, last raising in 2014

“We've raised ninety million to date. Last round we did is in 2014.”

Toby Gabriner Dec 18, 2018 ▶ 16:20 1242 How AdRoll Launched New RollWorks Product, Added $2m in ARR in 4 Months

Disclosure

Gabriner: AdRoll hit profitability in 2017 and is not raising capital

“We are not. We're we dipped into profitability in 2017. That was a big milestone for us.”

Toby Gabriner Dec 18, 2018 ▶ 16:27 1242 How AdRoll Launched New RollWorks Product, Added $2m in ARR in 4 Months

Appearances (1)

Episode	Date	Speaking time
1242 How AdRoll Launched New RollWorks Product, Added $2m in ARR in 4 Months	Dec 18, 2018	11m

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