Roadmunk

8 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jul 25, 2019 by Lateef Nanji · said 17 times in 1 episodes since 2019 · across every show →

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brought up most by Nathan Latka (15), Lateef Nanji (2)

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Everything said about Roadmunk, oldest first

Jul 25, 2019 neutral
Assertion Not checkable as stated
Roadmunk's mainstream customers pay an average of around $4,000 annually
“So we have sort of three different segments but on average across, you know, sort of the mainstream of customers, you're looking around 4000 dollars per year.”
Lateef Nanji Jul 25, 2019 ▶ 3:01 1461 Does Your CS Team Carry a Quota? $8M in ARR on $2.5M Raised Roadmunk CEO Explains
Jul 25, 2019 neutral
Disclosure
Roadmunk's fully loaded CAC payback period is around 14 months
“Yeah, I think our payback period is around 14 months. If you roll in everything, if you kind of, you know, the calculation can get a little bit skewed depending on what you add in.”
Lateef Nanji Jul 25, 2019 ▶ 15:54 1461 Does Your CS Team Carry a Quota? $8M in ARR on $2.5M Raised Roadmunk CEO Explains
Jul 25, 2019 neutral
What-if
Annual upfront billing saved Roadmunk from raising an extra $10 million
“So if you were in the valley and you, instead of collecting eighty-twenty, you were collecting fifty-fifty annual and monthly, I ran the numbers. We would have had to have raised two years ago just over ten million dollars, right?”
Lateef Nanji Jul 25, 2019 ▶ 17:00 1461 Does Your CS Team Carry a Quota? $8M in ARR on $2.5M Raised Roadmunk CEO Explains
Jul 25, 2019 positive
Disclosure
Roadmunk measures customer success teams using the SaaS quick ratio
“We actually do it based on the quick ratio, so we look at both expansion, contraction, churn, and new, if they're closing any deals.”
Lateef Nanji Jul 25, 2019 ▶ 9:38 1461 Does Your CS Team Carry a Quota? $8M in ARR on $2.5M Raised Roadmunk CEO Explains
Jul 25, 2019 neutral
Assertion Not checkable as stated
Roadmunk's enterprise customers pay between $25,000 and $100,000 per year
“So we do have a whole segment of customers that are a mid market and enterprise that do pay in the more traditional numbers, which would be somewhere between 25 to a hundred K just depending on if they use take advantage of some of our security features.”
Lateef Nanji Jul 25, 2019 ▶ 3:15 1461 Does Your CS Team Carry a Quota? $8M in ARR on $2.5M Raised Roadmunk CEO Explains
Jul 25, 2019
Disclosure
Roadmunk operates with 66 employees and only two dedicated salespeople
“Yeah, so we have 66 people today at RoadMonk, and our sales and CS team is about, I'd say, 14, but mostly CS predominantly. We have only two salespeople, and then in the marketing side, we have about 10 people.”
Lateef Nanji Jul 25, 2019 ▶ 9:05 1461 Does Your CS Team Carry a Quota? $8M in ARR on $2.5M Raised Roadmunk CEO Explains
Jul 25, 2019
Assertion Not checkable as stated
Roadmunk tripled revenue in 2016 and doubled each year since
“So we've been, ah, 2016 was the triple, and then we've been constantly doubling each year since then.”
Lateef Nanji Jul 25, 2019 ▶ 4:42 1461 Does Your CS Team Carry a Quota? $8M in ARR on $2.5M Raised Roadmunk CEO Explains
Jul 25, 2019
Assertion Not checkable as stated
Roadmunk currently has between 2,000 and 3,000 customers
“So we've got without like getting directly, but we're within two, within 2000 to 3000 customers right now in that range.”
Lateef Nanji Jul 25, 2019 ▶ 4:13 1461 Does Your CS Team Carry a Quota? $8M in ARR on $2.5M Raised Roadmunk CEO Explains
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