Olark

“Like basically anyone who has chat now was an Olark partner in the past.”

“We actually did something pretty interesting where we paid people to do homework. So we gave them a bunch of stats that were kind of made up numbers, but pretty close to our real numbers and said like, hey give us like what opportunities you see, what assumpti…”

“And then over time because we are the first people who put this little floating chat box on the internet that created some virality. So like, you know, someone adds this to the site they see it's Olark and then they want it for their own site. Nowadays, that s…”

“And I think also like, I'm not trying to maximize overall enterprise value. I think those guys have maximized overall enterprise value. They need that because they need to drive cost up significantly to justify their valuation, which I don't need to do.”

“If you're a B to B business, we have customers that have generated, you know, upwards of five million dollars a year from leads coming off of chat.”

“I don't think you can do it on pure seats. I think that was I think that's basically just a challenge of the SMB target. I think you need to have add-ons.”

“The public number I use is like over 12 K.”

“On average, a customer of ours pays us like, you know, in the range of, we'll say under a hundred bucks.”

“Well, I think like historically, Olark had a very strong partner marketing channel. And what ended up happening is those partners started building chat. And so what we realized was that while that worked really well in the early days, it no longer works strate…”

“Like for example, if you're an e-commerce company, like we end up getting less customers that way. If we were, if you're a B to B SaaS company, you'd see more. I imagine that both drift and intercom have seen like similar growth sort of based on where they're …”

“Well, we raised 85 K total, so you can figure out whether that's bootstrapped or not, but I think for any modern company, that's nothing.”

“Our chat is far superior to these bolt on chat products, like say HubSpot or, you know, Zendesk hasn't evolved their chat in like four years since they bought Zopim.”