Olark
company on 5 shows · 12 statements across 1 episodes · said 37 times in 10 episodes since 2013
Top Founders 30 
Startup Acquisition Stories 3 
the Y Combinator Startup Podcast 2 
In Depth 1 
20VC 1
Mentions by year, every show
tap a year for its mentions
Top Founders 30Startup Acquisition Stories 3the Y Combinator Startup Podcast 220VC 1In Depth 1
2023 1 mention in 1 episode
2021 3 mentions in 1 episode
2020 4 mentions in 1 episode
2019 27 mentions in 5 episodes 5 per episode
- 1467 Olark Founded 2007, $14.4M+ in ARR, So Why Did New Live Chat Players Get All The Love?
- 1592 Why This $12m ARR Company Had To Pivot Away From Just Live Chat, Rely on $100k+ ACV American Customers
- 1478 The Art of the Start: First $1k in MRR and How He Did It
- 20VC: Hiten Shah on The Right Way To Think About Depression, Control and Burnout, Why Nobody Really Knows What They Are Doing and How One Should Receive Advice As A Result & How To Gain Self-Awareness As A Leader
- Mike Knoop on Product and Design Processes for Remote Teams with Kevin Hale · Y Combinator
- every mention in 2019, scene by scene →
2017 1 mention in 1 episode
every mention on every show, scene by scene, with the transcript →
12 statements about Olark, every show
Olark B2B Clients Generate Over $5M Annually From Chat Leads
“If you're a B to B business, we have customers that have generated, you know, upwards of five million dollars a year from leads coming off of chat.”
Olark's Average Customer Pays Under $100 Per Month
“On average, a customer of ours pays us like, you know, in the range of, we'll say under a hundred bucks.”
Olark Raised Only $85,000 in Total Outside Capital
“Well, we raised 85 K total, so you can figure out whether that's bootstrapped or not, but I think for any modern company, that's nothing.”
Olark Passed 12,000 Customers at Its Last Public Milestone
“The public number I use is like over 12 K.”
Olark Created the First Floating Website Chat Box Widget
“And then over time because we are the first people who put this little floating chat box on the internet that created some virality. So like, you know, someone adds this to the site they see it's Olark and then they want it for their own site. Nowadays, that s…”
Powered-By Chat Widgets Drive More Viral Growth in B2B SaaS
“Like for example, if you're an e-commerce company, like we end up getting less customers that way. If we were, if you're a B to B SaaS company, you'd see more. I imagine that both drift and intercom have seen like similar growth sort of based on where they're …”
Olark Pays Executive Candidates to Complete Interview Homework Assignments
“We actually did something pretty interesting where we paid people to do homework. So we gave them a bunch of stats that were kind of made up numbers, but pretty close to our real numbers and said like, hey give us like what opportunities you see, what assumpti…”
Olark's Partner Marketing Channel Broke When Partners Built Native Chat
“Well, I think like historically, Olark had a very strong partner marketing channel. And what ended up happening is those partners started building chat. And so what we realized was that while that worked really well in the early days, it no longer works strate…”
Almost Every Platform Offering Chat Today Was Once an Olark Partner
“Like basically anyone who has chat now was an Olark partner in the past.”
Ben Congleton: Zendesk Hasn't Evolved Its Chat Product in Four Years
“Our chat is far superior to these bolt on chat products, like say HubSpot or, you know, Zendesk hasn't evolved their chat in like four years since they bought Zopim.”
Seat-Based Pricing Alone Cannot Drive SMB SaaS Expansion Revenue
“I don't think you can do it on pure seats. I think that was I think that's basically just a challenge of the SMB target. I think you need to have add-ons.”
VC-Backed SaaS Competitors Must Hike Prices to Justify Valuations
“And I think also like, I'm not trying to maximize overall enterprise value. I think those guys have maximized overall enterprise value. They need that because they need to drive cost up significantly to justify their valuation, which I don't need to do.”