Ben Congleton, co-founder and CEO of Olark, discusses the company's publicly disclosed customer numbers with host Nathan Latka.
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“The public number I use is like over 12 K.”
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More from Ben Congleton
Opinion
Ben Congleton: Zendesk Hasn't Evolved Its Chat Product in Four Years
“Our chat is far superior to these bolt on chat products, like say HubSpot or, you know, Zendesk hasn't evolved their chat in like four years since they bought Zopim.”
Ben CongletonJul 31, 2019▶ 14:531467 Olark Founded 2007, $14.4M+ in ARR, So Why Did New Live Chat Players Get All The Love?
Opinion
VC-Backed SaaS Competitors Must Hike Prices to Justify Valuations
“And I think also like, I'm not trying to maximize overall enterprise value. I think those guys have maximized overall enterprise value. They need that because they need to drive cost up significantly to justify their valuation, which I don't need to do.”
Ben CongletonJul 31, 2019▶ 19:131467 Olark Founded 2007, $14.4M+ in ARR, So Why Did New Live Chat Players Get All The Love?
AssertionContradicted
Olark Created the First Floating Website Chat Box Widget
“And then over time because we are the first people who put this little floating chat box on the internet that created some virality. So like, you know, someone adds this to the site they see it's Olark and then they want it for their own site. Nowadays, that s…”
Ben CongletonJul 31, 2019▶ 7:431467 Olark Founded 2007, $14.4M+ in ARR, So Why Did New Live Chat Players Get All The Love?
“I don't think you can do it on pure seats. I think that was I think that's basically just a challenge of the SMB target. I think you need to have add-ons.”
Ben CongletonJul 31, 2019▶ 17:291467 Olark Founded 2007, $14.4M+ in ARR, So Why Did New Live Chat Players Get All The Love?
Insight
Usage-Based Pricing Creates Unpredictable Software Costs for SMB Customers
“I think if you look at sort of some of the competitors pricing where people are charging like for usage based pricing, I mean, it's pretty interesting, but as a SMB, it makes your pricing like super unpredictable.”
Ben CongletonJul 31, 2019▶ 17:421467 Olark Founded 2007, $14.4M+ in ARR, So Why Did New Live Chat Players Get All The Love?
Insight
Powered-By Chat Widgets Drive More Viral Growth in B2B SaaS
“Like for example, if you're an e-commerce company, like we end up getting less customers that way. If we were, if you're a B to B SaaS company, you'd see more. I imagine that both drift and intercom have seen like similar growth sort of based on where they're …”
Ben CongletonJul 31, 2019▶ 8:291467 Olark Founded 2007, $14.4M+ in ARR, So Why Did New Live Chat Players Get All The Love?
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