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Document360

6 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Aug 21, 2020 by Saravana Kumar · said 29 times in 3 episodes since 2020 · across every show →

Mentions by year

brought up most by Nathan Latka (16), Saravana Kumar (13)

tap a year for its mentions
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0112020202120222023episodes it came up in
00130.52512020202120222023episodesmentions per episode
2023 4 mentions in 1 episode
2021 1 mention in 1 episode
2020 24 mentions in 1 episode

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Everything said about Document360, oldest first

Aug 21, 2020 neutral
Disclosure
Document360's customer acquisition cost is roughly $1,500 to $1,800
“For a document three 60, the current CAC is around a 1500 to 1800 per per customer.”
Saravana Kumar Aug 21, 2020 ▶ 20:32 Kovai $8.5m Revenue, India Bootstrapped, 3 Core SaaS Products
Aug 21, 2020 neutral
Disclosure
Document360 averages $100 in monthly revenue per user
“The ARPU for Documentary is about a hundred dollars per month.”
Saravana Kumar Aug 21, 2020 ▶ 8:22 Kovai $8.5m Revenue, India Bootstrapped, 3 Core SaaS Products
Aug 21, 2020 negative
Opinion
Major helpdesk platforms underinvest in their bundled knowledge base products
“At the moment, the customers might use something from bundled along with your help desk products like Zendesk, Pressdesk, or Intercom. But the problem is they don't invest enough on the knowledge base side of things.”
Saravana Kumar Aug 21, 2020 ▶ 19:41 Kovai $8.5m Revenue, India Bootstrapped, 3 Core SaaS Products
Aug 21, 2020 neutral
Assertion Not checkable as stated
Document360 has approximately 230 active customers
“We are across over 300 customers, but are taking into account all the churn and everything currently about 230 active customers at the moment for document three 60.”
Saravana Kumar Aug 21, 2020 ▶ 7:38 Kovai $8.5m Revenue, India Bootstrapped, 3 Core SaaS Products
Aug 21, 2020
Assertion Not checkable as stated
Document360 experiences a 2% to 5% monthly net revenue churn
“It, it's right now, the last six months data is looking somewhere between two to five percent monthly churn. This is a net revenue churn, not logo churn.”
Saravana Kumar Aug 21, 2020 ▶ 18:59 Kovai $8.5m Revenue, India Bootstrapped, 3 Core SaaS Products
Aug 21, 2020 neutral
Disclosure
Document360 SDRs carry a $1,200 to $2,000 monthly MRR quota
“But for the document three 60 it's basically we are looking at about 1200 to 2000 dollars per MRR per month is the quota for a typical SDR.”
Saravana Kumar Aug 21, 2020 ▶ 18:08 Kovai $8.5m Revenue, India Bootstrapped, 3 Core SaaS Products
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