Document360
product on 2 shows · 6 statements across 1 episodes · said 31 times in 4 episodes since 2020
Top Founders 29 
the Neon Show 2
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Top Founders 29the Neon Show 2
2024 2 mentions in 1 episode
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2020 24 mentions in 1 episode
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6 statements about Document360, every show
Document360 has approximately 230 active customers
“We are across over 300 customers, but are taking into account all the churn and everything currently about 230 active customers at the moment for document three 60.”
Document360 averages $100 in monthly revenue per user
“The ARPU for Documentary is about a hundred dollars per month.”
Document360 SDRs carry a $1,200 to $2,000 monthly MRR quota
“But for the document three 60 it's basically we are looking at about 1200 to 2000 dollars per MRR per month is the quota for a typical SDR.”
Document360 experiences a 2% to 5% monthly net revenue churn
“It, it's right now, the last six months data is looking somewhere between two to five percent monthly churn. This is a net revenue churn, not logo churn.”
Major helpdesk platforms underinvest in their bundled knowledge base products
“At the moment, the customers might use something from bundled along with your help desk products like Zendesk, Pressdesk, or Intercom. But the problem is they don't invest enough on the knowledge base side of things.”