AnswerBot
3 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jun 7, 2018 by Matt Price · said 1 times in 1 episodes since 2018 · across every show →
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brought up most by Matt Price (1)
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2018 1 mention in 1 episode
Everything said about AnswerBot, oldest first
Jun 7, 2018 neutral
Price: Dollar Shave Club used AnswerBot to improve service, not cut headcount
“I mean, what's interesting on AnswerBot, which is our product, one of our earlier customers was Dollar Shave Club. And actually what they did was, even though that they were freeing up time, even though that we are answering more, more solutions, they decided …”
Jun 7, 2018 neutral
Price: Zendesk built AnswerBot in-house rather than acquiring AI startups
“Our machine, latest machine learning product, AnswerBot. We built ourselves you know, and you know, we have data scientists on staff, and because a lot of the work on that is how does it integrate, integrate very, very smoothly into the other products that you…”
Jun 7, 2018 positive
Price: Zendesk charges $1 per AnswerBot resolution to capture $10-$20 value
“The value to a customer of them not having to have that question go to a support agent, which tends to cost, you know, can cost tens, 15, tens, 20 dollars is very, very high. So we decided to price that separately, and we charge one dollar per resolution on th…”