Price: Zendesk built AnswerBot in-house rather than acquiring AI startups
Matt Price · 1048 How Zendesk Figures Out Pricing and Product Strategy · Jun 7, 2018 · at 7:56
Matt Price, SVP of Product Portfolio at Zendesk, explains Zendesk's build-versus-buy framework when developing new platform features.
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“Our machine, latest machine learning product, AnswerBot. We built ourselves you know, and you know, we have data scientists on staff, and because a lot of the work on that is how does it integrate, integrate very, very smoothly into the other products that you've got.”
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