Price: Largest SaaS customers are outliers needing dedicated service layers
Matt Price · 1048 How Zendesk Figures Out Pricing and Product Strategy · Jun 7, 2018 · at 12:31
Matt Price, SVP at Zendesk, responds to whether software companies should replicate onboarding flows of their highest lifetime-value customers.
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“Largest customers tend to be outliers and have very unique requirements in which case you need to overlay certain levels or levels of Service on top of that.”
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