Notion Targets Spending 3.9% of ARR on Customer Support
Erica Anderson · How to Build a World-Class Customer Success Org: Lessons from Notion's CRO and GitHub's VP of CS · Feb 5, 2025 · at 10:23
Erica Anderson, CRO of Notion, details the company's financial benchmarks and operational targets for support spending.
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“Customer experience, for example, at Notion, which is the support organization, we track that month by month, right? And right now our goal is 3.9% of ARR, for example”
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