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customer experience

2 statements across 2 episodes · 0 bullish · 1 bearish · 2 people on the record · first statement Nov 8, 2023 by Nick Mehta · across every show →

Everything said about customer experience, oldest first

Nov 8, 2023 negative
Insight
Mehta: Companies Hire CSMs as Band-Aids for Flawed Products
“There are so many companies out there that hire CSMs as a band-aid over the customer experience, over the product.”
Nick Mehta Nov 8, 2023 ▶ 21:26 Nick Mehta, CEO Gainsight: My Top 10 Failures as a SaaS CEO & What I've Learned
Feb 5, 2025 neutral
Disclosure
Notion Targets Spending 3.9% of ARR on Customer Support
“Customer experience, for example, at Notion, which is the support organization, we track that month by month, right? And right now our goal is 3.9% of ARR, for example”
Erica Anderson Feb 5, 2025 ▶ 10:23 How to Build a World-Class Customer Success Org: Lessons from Notion's CRO and GitHub's VP of CS
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