Erica Anderson

Chief Revenue Officer, Notion · 1 appearance on the record.

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Erica Anderson oversees global revenue strategy, enterprise sales, and go-to-market operations at Notion, which she joined as CRO in 2023. Prior to Notion, she spent a decade in revenue leadership at GitHub, where she served as CRO and helped scale the company past $1 billion in ARR.

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2 assertions · 1 disclosure · every statement was checked. The predictions and assertions are the 2 claims: statements the public record can support or contradict. 0 are resolved, and 2 name no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

What they said3 Episodes1

Everything Erica Anderson said on the Official SaaStr Podcast that made the record, most notable first. Filter by type, assessment or year in the ledger →

Disclosure

Notion Targets Spending 3.9% of ARR on Customer Support

“Customer experience, for example, at Notion, which is the support organization, we track that month by month, right? And right now our goal is 3.9% of ARR, for example”

Erica Anderson Feb 5, 2025 ▶ 10:23 How to Build a World-Class Customer Success Org: Lessons from Notion's CRO and GitHub's VP of CS

Assertion Not checkable as stated

GitHub Prioritized Professional Services Early, While Notion Focused on CSMs

“At GitHub, as I mentioned, the big need was how do you get people onto a software development platform, and that's why professional services was the orientation at the start. At Notion support, obviously, like technical support was an underpinning, but custome…”

Erica Anderson Feb 5, 2025 ▶ 5:04 How to Build a World-Class Customer Success Org: Lessons from Notion's CRO and GitHub's VP of CS

Assertion Not checkable as stated

GitHub Operates Functionally While Notion Uses Pod and GM Structures

“So, you know, for example, at GitHub, it was a functional structure. Yep. Still is. Still, it still is. Yes. At Notion for, in a pod structure and a GM structure, I think it's dependent on your, where you're at in terms of growth.”

Erica Anderson Feb 5, 2025 ▶ 21:02 How to Build a World-Class Customer Success Org: Lessons from Notion's CRO and GitHub's VP of CS

Appearances (1)

Episode	Date	Speaking time
How to Build a World-Class Customer Success Org: Lessons from Notion's CRO and GitHub's VP	Feb 5, 2025	7m

Erica Anderson

Appearances (1)

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