Assertion certainty 4/5 debate potential 1/5

GitHub Operates Functionally While Notion Uses Pod and GM Structures

Erica Anderson · How to Build a World-Class Customer Success Org: Lessons from Notion's CRO and GitHub's VP of CS · Feb 5, 2025 · at 21:02

Erica Anderson (CRO of Notion) compares organizational design models across revenue and customer success functions at GitHub and Notion.

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“So, you know, for example, at GitHub, it was a functional structure. Yep. Still is. Still, it still is. Yes. At Notion for, in a pod structure and a GM structure, I think it's dependent on your, where you're at in terms of growth.”

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Disclosure
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“Customer experience, for example, at Notion, which is the support organization, we track that month by month, right? And right now our goal is 3.9% of ARR, for example”
Erica Anderson Feb 5, 2025 ▶ 10:23 How to Build a World-Class Customer Success Org: Lessons from Notion's CRO and GitHub's VP of CS
Assertion Not checkable as stated
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“At GitHub, as I mentioned, the big need was how do you get people onto a software development platform, and that's why professional services was the orientation at the start. At Notion support, obviously, like technical support was an underpinning, but custome…”
Erica Anderson Feb 5, 2025 ▶ 5:04 How to Build a World-Class Customer Success Org: Lessons from Notion's CRO and GitHub's VP of CS
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