Zendesk founder and CEO Mikkel Svane introduces his company's scale during a fireside chat with CRV investor Devdutt Yellurkar at SaaStr.
Insight
Svane: Bad angel investors ruin early startups with personal agendas
“I see so many examples with small startups, where, you know, they get ruined by early angel investors, who are, you know, spending all their time challenging the company, and like, have their own agendas, and like, don't focus on just making the founder great,…”
Insight
Svane: Flexible pricing and packaging is competitively disruptive
“Being really flexible with your pricing and your packaging can be really, really competitively disruptive. That you can come with a price point, or you can come with a pricing model that works for your customer, that is almost, that feels designed for their ne…”
Insight
Svane: Fundraising is about future positioning, not valuation
“What matters is that you grow up, you get out there, and I think for any kind of fundraising, it's ultimately not about the valuation. It's really about the team and the path you set yourself up for after that.”
Insight
Svane: B2B startups can disrupt legacy vendors via consumer-oriented CIOs
“Everybody here who has a B to B startup, it's, there's a huge opportunity right now because a lot of the established vendors are lacking tremendously behind. You have a whole new generation of much more consumer-friendly, consumer-oriented CIOs and executives …”
Assertion Supported
Svane: Zendesk Scaled From $0 to $10M ARR in 36 Months
“Zero to one took us 18 months, and one to 10 took us another 18 months, so of course it was a very, very busy 18 months”
Assertion Supported
Svane: Zendesk operated with no sales team until $10M run rate
“Until, kind of, our first, you know, until, like, ten million dollars in, in run rate, we didn't have sales. It was all a self-service business.”