Customer Success VPs Must Understand Product Mechanics Hands-On
Emilia D'Anzica · The Secrets of Net Negative Churn: Customer Advocacy · Aug 28, 2017 · at 20:03
Emilia D'Anzica (VP Customer Engagement, WalkMe) shares leadership hiring criteria for SaaS customer success executives.
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“When you're hiring that vice president, they have to be able to roll up their sleeves as well. I've experienced firsthand where you hire someone Who is at this level, at the strategic level, putting in all the operations, but has no idea what the customer pain points are, or how your product even works, and that's not a true leader.”
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