Customer Health Scores Are Insignificant Without Vertical and Segment Analysis
Emilia D'Anzica · The Secrets of Net Negative Churn: Customer Advocacy · Aug 28, 2017 · at 22:48
Emilia D'Anzica (VP Customer Engagement, WalkMe) discusses designing customer health metrics on a SaaStr panel.
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“A health score is really insignificant if you're not looking at it from What segment or what vertical, what platform are they using? Because there isn't a dashboard that fits all customers, so you really have to incorporate that.”
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