customer health score

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Aug 28, 2017 by Emilia D'Anzica · across every show →

Everything said about customer health score, oldest first

Aug 28, 2017
Insight
Customer Health Scores Are Insignificant Without Vertical and Segment Analysis
“A health score is really insignificant if you're not looking at it from What segment or what vertical, what platform are they using? Because there isn't a dashboard that fits all customers, so you really have to incorporate that.”
Emilia D'Anzica Aug 28, 2017 ▶ 22:48 The Secrets of Net Negative Churn: Customer Advocacy
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