Emilia D'Anzica

2 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Aug 28, 2017 by Emilia D'Anzica · across every show →

On the record as a speaker too: Emilia D'Anzica's record, appearances and statements → this page counts the times other people say the name.

Everything said about Emilia D'Anzica, oldest first

Aug 28, 2017
Insight
Customer Health Scores Are Insignificant Without Vertical and Segment Analysis
“A health score is really insignificant if you're not looking at it from What segment or what vertical, what platform are they using? Because there isn't a dashboard that fits all customers, so you really have to incorporate that.”
Emilia D'Anzica Aug 28, 2017 ▶ 22:48 The Secrets of Net Negative Churn: Customer Advocacy
Aug 28, 2017 positive
Insight
Customer Success VPs Must Understand Product Mechanics Hands-On
“When you're hiring that vice president, they have to be able to roll up their sleeves as well. I've experienced firsthand where you hire someone Who is at this level, at the strategic level, putting in all the operations, but has no idea what the customer pain…”
Emilia D'Anzica Aug 28, 2017 ▶ 20:03 The Secrets of Net Negative Churn: Customer Advocacy
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