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Startups missing targets must immediately shorten operational reporting to daily cadences

Sterling Snow · Go to Market Strategies That Led To Divvy's $2.5B Exit with Divvy’s Former CRO, Sterling Snow · Jul 5, 2023 · at 29:58

Sterling Snow, former CRO of Divvy, discusses crisis management and performance tracking frameworks for go-to-market teams.

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“If something is getting really hard, If you're behind, you need to shorten the cycle even more. So if you're forecasting and you're saying, Hey, I don't think we're going to get there in, in whatever time period you've chosen. We're not going to get there this month. Then you better be meeting on a weekly basis. The scorecards that your team is sending you better be coming in every night at the end of the night, because you need to shorten the cycle to give you more chances to figure out what's working and what's not, and to get those feedback loop, those feedback loops Faster so that you can actually correct the problem before it's a real problem.”

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More from Sterling Snow

Disclosure
Divvy compensated marketing on closed-won revenue, not MQLs or SQLs
“Marketing, we didn't talk about MQLs or SQLs. We actually talked about closed one new dollars. That's how marketing Was measured. That's how they were promoted and compensated, bonus, all of those kinds of things.”
Sterling Snow Jul 5, 2023 ▶ 8:37 Go to Market Strategies That Led To Divvy's $2.5B Exit with Divvy’s Former CRO, Sterling Snow
Insight
Snow: Great marketers embrace revenue quotas while bad marketers flee them
“In my experience great marketers love that, and bad marketers run away from that very, very fast. Like, I talk about it a ton in the interview, like, hey, this is how we structure it, and you know, you're gonna be a demand gen person here, and like, this is ho…”
Sterling Snow Jul 5, 2023 ▶ 36:52 Go to Market Strategies That Led To Divvy's $2.5B Exit with Divvy’s Former CRO, Sterling Snow
Disclosure
Divvy measured brand marketing performance by total organic revenue
“Brand would have a number and their number was the organic number. Okay. So like I'm saying, okay, you want credit for basically everything. That's fine. The organic number, right? So everything we didn't use performance marketing dollars for that starts to th…”
Sterling Snow Jul 5, 2023 ▶ 37:44 Go to Market Strategies That Led To Divvy's $2.5B Exit with Divvy’s Former CRO, Sterling Snow
Insight
Snow: Standard SEM spend on Google or LinkedIn won't yield outsized leverage
“You just have to find those opportunities, though, because it doesn't exist in just plugging in money in Google or LinkedIn SEM. Like it doesn't work like that if you're trying to be, if you're trying to find outsized leverage.”
Sterling Snow Nov 17, 2022 ▶ 27:49 SaaStr CRO Confidential: Founders Fund Partner Sam Blond + Divvy CRO Sterling Snow
What-if
Divvy could have added billions to its $2.5B exit with earlier lessons
“If I could go back to that moment in, in 2018, with everything that, that we've learned along the way, we could have added more, we could have added a couple billion more dollars, I believe, to that eventual exit.”
Sterling Snow Jul 5, 2023 ▶ 0:56 Go to Market Strategies That Led To Divvy's $2.5B Exit with Divvy’s Former CRO, Sterling Snow
Disclosure
Divvy required all revenue hires to write reports on Extreme Ownership
“We had everybody who joined the revenue team read the book and write a book report because we believed That extreme ownership at the end of the day was what was going to separate us in many regards.”
Sterling Snow Jul 5, 2023 ▶ 4:01 Go to Market Strategies That Led To Divvy's $2.5B Exit with Divvy’s Former CRO, Sterling Snow
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