Webb: SolarWinds uses varied churn grace periods ranging from real-time to months
Andrea Webb · 10 Rules for Defining Churn with ForgeRock and Solarwinds | SaaStr Software Community · Jan 14, 2021 · at 23:06
Andrea Webb (SVP of Customer Success & Retention at SolarWinds) details how SolarWinds accounts for temporary contract reductions across different business divisions.
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“In our case, we have different timing across different business units. One of our business units uses three months. One of our business units uses 30 days. And the other one is more of a real time whether we take, take churn on it or not, and then classify it as a win back after the fact.”
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