Andrea Webb

Former Chief Customer Officer, SolarWinds · 1 appearance on the record.

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Having joined SolarWinds in 2002, Webb spent more than two decades scaling the company's renewals, sales engineering, and customer success organizations. She was promoted to Chief Customer Officer in 2021 to oversee end-to-end customer lifecycle management and retention strategies across global accounts.

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2 disclosures · every statement was checked. none of them is a claim the record can settle: opinions, insights and disclosures never carry an assessment.

What they said2 Episodes1

Everything Andrea Webb said on the Official SaaStr Podcast that made the record, most notable first. Filter by type, assessment or year in the ledger →

Disclosure

Webb: SolarWinds uses varied churn grace periods ranging from real-time to months

“In our case, we have different timing across different business units. One of our business units uses three months. One of our business units uses 30 days. And the other one is more of a real time whether we take, take churn on it or not, and then classify it …”

Andrea Webb Jan 14, 2021 ▶ 23:06 10 Rules for Defining Churn with ForgeRock and Solarwinds | SaaStr Software Community

Disclosure

Webb: SolarWinds uses normalized available to renew for perpetual license business

“In our perpetual business, we use the available to renew. And we normalize things like FS, FX impact and price increases because it's really important to me to ensure That we look at the picture of what's available to renew and what we're renewing against that…”

Andrea Webb Jan 14, 2021 ▶ 7:20 10 Rules for Defining Churn with ForgeRock and Solarwinds | SaaStr Software Community

Appearances (1)

Episode	Date	Speaking time
10 Rules for Defining Churn with ForgeRock and Solarwinds \| SaaStr Software Community	Jan 14, 2021	10m

Andrea Webb

Appearances (1)

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