The Ledger

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Disclosure
Webb: SolarWinds uses varied churn grace periods ranging from real-time to months
“In our case, we have different timing across different business units. One of our business units uses three months. One of our business units uses 30 days. And the other one is more of a real time whether we take, take churn on it or not, and then classify it …”
Andrea Webb Jan 14, 2021 ▶ 23:06 10 Rules for Defining Churn with ForgeRock and Solarwinds | SaaStr Software Community
Disclosure
Webb: SolarWinds uses normalized available to renew for perpetual license business
“In our perpetual business, we use the available to renew. And we normalize things like FS, FX impact and price increases because it's really important to me to ensure That we look at the picture of what's available to renew and what we're renewing against that…”
Andrea Webb Jan 14, 2021 ▶ 7:20 10 Rules for Defining Churn with ForgeRock and Solarwinds | SaaStr Software Community
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