This episode carries Eléonore Crespo's own address, with nobody on the show putting
questions to them. It still counts as said, and it is kept out of every score on their page.
Pigment co-founder Eléonore Crespo shares advice on enterprise customer acquisition strategy at SaaStr.
“What is going to be key for you is to first of all draw a picture of your ideal customer profile. And you shouldn't do that three, four years down the line. You should do that even before starting your company. You should do that when you're actually designing the first layers of your product.”
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More from Eléonore Crespo
Insight
Hiring senior talent from day one accelerates startup growth, says Crespo
“Finally, something we did with Pigment was to hire very senior talents day one. And I can tell you that this is a very big accelerator as well of growth for two reasons. First of all, senior people, they have their own network, so they are going to bring also,…”
Eléonore CrespoAug 23, 2022▶ 15:23Why Choosing Your First Customers Matters More Than You Think | Pigment Co-Founder Eléonore Crespo
Insight
SaaS founders should prioritize customer quality over revenue, says Eléonore Crespo
“Why you should actually pay more attention into your customers than into your revenue.”
Eléonore CrespoAug 23, 2022▶ 0:39Why Choosing Your First Customers Matters More Than You Think | Pigment Co-Founder Eléonore Crespo
Insight
Crespo makes prospective VCs introduce portfolio companies before accepting investment
“What I love to do, you know, when someone is interested in pigment is to actually tell them that, you know, if They start making a couple of intros to their portfolio companies. Not only their portfolio companies will benefit a lot from probably, you know, loo…”
Eléonore CrespoAug 23, 2022▶ 13:19Why Choosing Your First Customers Matters More Than You Think | Pigment Co-Founder Eléonore Crespo
Insight
Recommend competitor tools to bad-fit prospects to build trust, advises Crespo
“If some people look at the door and want to buy your product, but yet are too small or too big for you, I would strongly advise you to build trust with them by recommending competitive alternatives.”
Eléonore CrespoAug 23, 2022▶ 20:55Why Choosing Your First Customers Matters More Than You Think | Pigment Co-Founder Eléonore Crespo
Insight
Iconic early customer logos signal product trust to VCs, says Crespo
“One thing that always got up our attention at Index was when companies very early stage would come and talk about some iconic brands they managed to sign very early on, and that would always trigger our attention because we would think, well, You know, they pr…”
Eléonore CrespoAug 23, 2022▶ 1:21Why Choosing Your First Customers Matters More Than You Think | Pigment Co-Founder Eléonore Crespo
AssertionContradicted
Pigment signed Figma, dbt, Carta, Brex, and Gong within six months
“Some are actually iconic SaaS brands, so you probably know the Figma, the DBT of this world. Some are very famous brands for CFOs, Carta, Brex. Some are iconic brands for sales team. I can talk about Gong, for instance.”
Eléonore CrespoAug 23, 2022▶ 2:25Why Choosing Your First Customers Matters More Than You Think | Pigment Co-Founder Eléonore Crespo
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