retention

2 statements across 2 episodes · 0 bullish · 0 bearish · 2 people on the record · first statement Jan 22, 2021 by Miki Alon · across every show →

Everything said about retention, oldest first

Jan 22, 2021

Insight

Alon: SaaS trial retention curves should remain above 30% to 40%

“And eventually once you get into a proper place, which is this line should be above 30 or 40%, you want to also start collecting some feed user feedback to drive into the next level.”

Miki Alon Jan 22, 2021 ▶ 16:35 Mastering the Art and Science of Product-Led Growth with Gainsight | SaaStr Software Community

Feb 16, 2023

Insight

Fox: Cross-selling and upselling directly increase customer retention

“Upsell and cross-sell is not just, you know, a way to bring more revenue to the company. It's actually a way to improve the customer experience because they're consolidating everything in one place. As a result, the retention goes up. And obviously the revenue…”

Lucas Fox Feb 16, 2023 ▶ 21:37 SaaStr CRO Confidential: Brex GM of Startups Lucas Fox on Customer Retention and Expansion

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retention

Everything said about retention, oldest first

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