PayPal

“Kara, you mentioned we have 18,000 employees, but most of them actually sit in, you know, the customer support and sales.”

“A couple of you might have heard of PayPal, an online payments provider and definitely at scale, a hundred and ninety seven million consumer relationships, fifteen million small business relationships, About six million of those in North America alone. And Pay…”

“I remember last year, the eBay announcement came out PayPal took a ten billion haircut in market value, and all of a sudden, like, my LinkedIn, email, phone, Adyen, what is this?”

“Luckily, Alfonso decided to take the UX researcher persona, which was the PayPal option, and, you know, built, I believe, 79 of those features, and that enabled the team to go and sell the same proposition to people like Google, Facebook, Amazon, eBay.”

“Olo, PayPal offered to buy the business. PayPal came in and made a hundred million dollar offer, and literally, it was like Christmas, and that, that deal fell through. Noah and I were very disappointed. I remember, like, the 29th of December, they offered to …”