NPS score
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Aug 21, 2017 by Matt Rissell · across every show →
Everything said about NPS score, oldest first
Aug 21, 2017 negative
Rissell: Manipulating NPS scores for marketing leads to bad internal decisions
“One thing that I will say is the NPS score, I mean, you will be tempted to create a bullshit NPS score. You will. You'll be tempted to do it, because it's something that you control how you do it internally, and then people leverage that as a marketing tool so…”