NPS Score
topic on 2 shows · 2 statements across 2 episodes
the Official SaaStr Podcast 
A Product Market Fit Show
2 statements about NPS Score, every show
Robinson: High NPS despite a bad UX signals true product-market fit
“That's a pretty good indicator of product market fit. It's like, if someone's willing to endure a bad user experience and give it a high NPS score you're sort of moving in the right direction.”
Rissell: Manipulating NPS scores for marketing leads to bad internal decisions
“One thing that I will say is the NPS score, I mean, you will be tempted to create a bullshit NPS score. You will. You'll be tempted to do it, because it's something that you control how you do it internally, and then people leverage that as a marketing tool so…”