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gross retention

2 statements across 2 episodes · 1 bullish · 0 bearish · 2 people on the record · first statement Sep 17, 2021 by Jason Lemkin · across every show →

Everything said about gross retention, oldest first

Sep 17, 2021 positive
Insight
Lemkin: CEOs must prioritize net revenue retention over gross retention
“I think if you get, if you make everyone responsible for gross retention and net retention, they're gonna bang their heads on the table. You gotta pick a CEO like what's more important and it's gotta be net retention, right?”
Jason Lemkin Sep 17, 2021 ▶ 19:21 Nick Mehta CEO Gainsight + Jason Lemkin CEO SaaStr on "The Latest in Leveling Up Customer Success"
Oct 10, 2023
Assertion Supported
Zinman: monday.com Overall Gross Retention Sits in the Mid-Eighties
“We have gross retention around mid-eighties, something like that on all customers, but obviously it's much greater on enterprise.”
Eran Zinman Oct 10, 2023 ▶ 31:01 Secrets to Scaling and Growth in an Unpredictable Market with monday.com's Co-founder and Co-CEO
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