Dharmesh Shah
17 statements across 7 episodes · 7 bullish · 1 bearish · 5 people on the record · first statement Oct 5, 2018 by Dharmesh Shah · said 49 times in 23 episodes since 2017 · across every show →
On the record as a speaker too: Dharmesh Shah's record, appearances and statements → this page counts the times other people say the name.
Mentions by year
brought up most by Jason Lemkin (31), Brian Halligan (11), Yamini Rangan (3), Leo Widrich (2), Jason Cohen (1), Hilary Koplow-McAdams (1)
tap a year for its mentions
2026 2 mentions in 1 episode
2025 13 mentions in 6 episodes 2 per episode
- HubSpot Co-Founder Brian Halligan on How to Hire Great VPs and How M&A Really Works
- The Future of AI in B2B SaaS: Insights from Synthesia and Theory Ventures. Hosted by Jason Lemkin
- AI and The Future of Sales, Marketing & CS with HubSpot CEO Yamini Rangan
- 9 Things You Can Do to Grow Faster This Year with SaaStr CEO and Founder Jason Lemkin
- SaaS + AI: It’s Time to Move Much Faster with SaaStr CEO and Founder Jason Lemkin
- The 2025 SaaS Vibe Check: What Founders Need to Know Right Now with SaaStr Founder Jason Lemkin
- every mention in 2025, scene by scene →
2024 10 mentions in 6 episodes 2 per episode
- HubSpot Co-Founder and Chair Brian Halligan on AI and SaaS, Board Meetings, and When Incumbents Win
- From Outbound to Channel Partnerships: Your Burning Sales Questions Answered by Jason Lemkin
- The Future of AI and Sales in SaaS with Henry Schuck, CEO of ZoomInfo and SaaStr CEO Jason Lemkin
- Why Vertical SaaS is Booming, And How to Get 110% NRR from SMBs, with Jason Lemkin + Mangomint's CEO
- Top 10 Go To Market Mistakes Founders Make Again … and Again with SaaStr’s Jason Lemkin
- Forget the SaaS Gloom and Doom. Just Build. with SaaStr CEO and Founder, Jason Lemkin
- every mention in 2024, scene by scene →
2023 2 mentions in 2 episodes 1 per episode
2022 8 mentions in 2 episodes 4 per episode
2021 5 mentions in 2 episodes 3 per episode
2020 1 mention in 1 episode
2019 6 mentions in 2 episodes 3 per episode
2017 2 mentions in 1 episode
Everything said about Dharmesh Shah, oldest first
Oct 5, 2018
Shah: Early culture decks should define hiring profiles, not lofty values
“So the V one is not like, oh, here are lofty kind of vision goals or whatever. It's like, here are the kinds of people that tend to work out well that we tend to enjoy working with or whatever, and figure that out first. And that's much easier than coming up w…”
Oct 5, 2018 positive
Shah: Treat recurring workplace culture issues as product bugs
“Every issue that comes in, essentially is a product bug in our cultures. Like there's something wrong. Right now, you wouldn't fix every issue that came through, like if a customer reported, But if you see a pattern, it's like seven people said this was a prob…”
Oct 5, 2018 positive
Shah: Treat company culture as an evolving product
“I think we should think about culture as a product, and the team, the people, the employees, as the customers of that product. And so all the things that apply in building a product, you would never build a product without talking to customers. Unheard of. You…”
Oct 5, 2018
Burke: Company values must differentiate and filter out mismatched candidates
“Your value should uniquely position you in the same way that your value proposition for your customers distinguishes you from your competitors. Your culture has to do the same thing, and so if your entire culture is motherhood and apple pie, you're doing it wr…”
Oct 5, 2018 positive
Shah: Employee turnover is more expensive than customer churn in SaaS
“In terms of employee retention, you have to earn the employee base every month, every quarter, every year, and they are much more valuable than any individual customer that you have. And we obsess over turn As a SaaS industry, which we should. Turning the, ah,…”
Oct 5, 2018
Shah: Leaders must communicate culture incessantly despite employee fatigue
“The first rule of Cultural Club, you do talk about culture. Second rule of culture club. You talk about culture incessantly. You can't stop talking about culture. It's going to be painful. It's going to be painful. If your team yells, it's like, stop. We get i…”
Oct 5, 2018 positive
Shah: Publicizing company culture drives candidate self-selection
“Actually putting your culture out there has been immensely valuable for us, and the reason is, ah, you have a great culture, But by the act of publicizing it, we got a bunch of, like, positive self-selection. People read the deck, and either they said, oh, the…”
Jan 8, 2019
Mar 7, 2019
Oct 9, 2020
Oct 18, 2022 positive
Shah: Word-of-mouth growth depends on total happy users, not wallet share
“The reality is word of mouth is not a function of how much revenue you're making from a customer. Word of mouth is based on how many people love your product that are out there in the world. And it's much easier to do that and get that mind share versus, so lo…”
Oct 18, 2022 positive
Shah: Serving upmarket and low-end customers creates synergistic product advantages
“The investment we make on our upper market, 202,000 segment, we have these features that we add that we can kind of subside. We're making money. Yes. And then over time, our MO is we pull those down to lower tiers all the way down to the free tier. And so it b…”
Oct 18, 2022
Shah: HubSpot founders debated exit and burnout scenarios before launching
“The week before we actually officially found the company, we went through this kind of series of really hard questions that we kind of asked each other.
It's like, okay,
so what do we want out of this?
What if next year someone comes offering fifty million, a …”
Oct 18, 2022
Halligan: Co-founders use a 'lay on the tracks' rule for disagreements
“If we both agree on a given topic, of course we do it.
If one of us feels really strongly and is willing to lay on the tracks on a topic and the other person's like, I kind of disagree with you, but you feel strongly.
We go with the lay on the track person.
If…”
Oct 18, 2022 negative
Shah: Standard SaaS LTV calculations underestimate long-term multi-product customer value
“The one thing we miss is that LTV as it's currently measured is based on our current churn rate and current market dynamics. Here's what a customer is worth that we sold right now. But if you've been out for a little while and you're like, oh, maybe we might a…”
Dec 13, 2024 positive
Lemkin: HubSpot's Dharmesh Shah alone offered to fund SaaStr's inclusion program
“I asked about 20 CEOs and founders and CTOs in tech to help us with the inclusion program this year. Okay. You know how many offered to help one Dharmesh Shah. From HubSpot said he would fund the entire thing next year.”